Hey, we know sometimes things don't work. If you didn't like our product, you may return it, no hard feelings!
Please keep these things in mind
Return and refund policy: You have 7 days from the date of delivery to initiate a return or refund. After this period, returns and refunds will not be accepted.
Before requesting a refund, we highly recommend using the product for at least two days. Your body needs time to adjust to the improved posture and support our products provide. Give it a little time, you might just feel the difference!
Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area's pin code.
Condition: For a smooth refund process, kindly ensure that the product(s) are returned in their original condition. We will not be able to give a refund for products showing signs of wear, damage or dirt.
Back to source: Once the product is received, it will undergo a quality check. If it passes, the refund will be processed to the original payment method in case of a prepaid order.
Partial refund: For a partial return on combo or bundle discounted orders, the refund amount will be calculated based on the actual (non-discounted) price of the product. If the return doesn't fulfil the free-product criteria, then it has to be returned too.
Terms and conditions
Time-bound returns: Products returned beyond the 7-day period, or those showing signs of use or damage, cannot be accepted for returns or exchanges.
Sales platform: For sales from platforms like Amazon, Flipkart, or other marketplaces, returns may not be applicable from our website.
Refund timeline: Refunds will be processed within 7 working days from the date we receive the goods and confirm the quality check.
Got questions?
Reach out to us at +91 7049726060, ping us on WhatsApp, or send a note to support@kusho.in. Our team is available Monday to Friday, 10 AM to 6 PM.
